Frequently Asked Questions

  • 10 - 19 items are 10% off, digitizing fee is waived, set-up fee is 50% off

    20 - 49 items are 15% off, both digitizing and set-up is waived

    50 - 99 items are 20% off, similar

    100+ items are 25% off, similar

    Bulk discount only applies to embroidery service, it will not apply to other fees.

  • When you order embroidery products, each design needs to be converted into a special file format that our embroidery machines can read, each design must be digitized separately. This price varies on the complexity of a design but starts at $35.00

    NOTE: Digitizing and graphic design are two separate fees

  • Our turnaround times are generally about 2 weeks, but depending our availability, and your order it could take more or less time.

  • <5 day rush fee: +30% markup

    <24h rush fee: +100% markup (can vary depending on complexity)

    NOTE: Depends on our availability, we may turn you away.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.